If your order hasn’t been processed yet, we may be able to update or cancel it. Please email support@FunZooUS.com as soon as possible with your order number.

Once your order ships, you’ll receive a confirmation email with tracking. You can also check your status from your account page (if you created one during checkout).

Email us immediately at support@FunZooUS.com. If the order is already processed or shipped, we may not be able to change the address.

We ship from our U.S. warehouse.

Most orders are processed within 1–3 business days (excluding weekends and holidays). During peak periods or promotions, processing may take a bit longer.

Shipping times vary by destination and carrier. Typical delivery windows are:

• U.S. Standard: 3–7 business days (after processing)
• U.S. Expedited (if available): 2–3 business days (after processing)

Note: These are estimates and may be affected by carrier delays, weather, or holiday volume.

Yes. When your order ships, we’ll email a tracking link to the email address used at checkout.

Tracking can take 24–48 hours to update after the label is created. If it hasn’t updated after 3 business days, email us at support@FunZooUS.com.

Availability depends on the carrier and product type. If you’re unsure, contact support@FunZooUS.com before placing your order.

We want you to love your FUNZOO® products. If something isn’t right, contact support@FunZooUS.com within 30 days of delivery.

• Items must be returned in their original condition (unused, with original packaging).
• For hygiene/safety reasons, opened or used beauty products may be non-returnable unless defective or damaged on arrival.

Please email support@FunZooUS.com within 48 hours of delivery with your order number and clear photos of the item and packaging. We’ll make it right.

Once your return is received and inspected, refunds are typically processed within 3–7 business days. Your bank or card issuer may take additional time to post the credit.

If you need a different item, shade, or variation, contact support@FunZooUS.com and we’ll guide you through the best option.

We aim to build formulas and sourcing that align with modern beauty standards. For the most up-to-date certification and product-specific details, please check the product page or email support@FunZooUS.com.

Some products may be vegan while others may not. Please refer to the ingredient list on each product page. If you have questions about a specific item, email support@FunZooUS.com.

Ingredients are listed on each product page. If you can’t find what you need, contact support@FunZooUS.com and tell us the product name.

Everyone’s skin is different. We recommend patch testing before full use, especially if you have sensitive skin or known allergies. If irritation occurs, discontinue use and consult a healthcare professional.

Usage directions are listed on each product page and/or packaging. For best results, follow the instructions and keep your routine consistent.

Shelf life varies by product. Please refer to the packaging for the PAO (Period After Opening) symbol and storage recommendations. Store in a cool, dry place away from direct sunlight.

We accept major credit/debit cards and other payment options shown at checkout. Availability may vary by country.

Typically, only one promo code can be applied per order unless stated otherwise.

Double-check spelling, expiration date, and minimum purchase requirements. If it still doesn’t work, email support@FunZooUS.com with a screenshot of the error.

No. You can checkout as a guest. Creating an account can make it easier to view order history and save details.

We use your information to process orders, provide customer service, and improve your shopping experience. For details, please review the policies linked in our site footer.

Email us anytime at support@FunZooUS.com. Please include your order number (if applicable) so we can help faster.